Privacy Policy
Effective Date: November 10, 2025
LogsNX LLC (“us”, “we”, or “our”) operates the FieldCX mobile application and related web services (collectively referred to as the “Service”).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service, and the choices you have regarding that information.
By using FieldCX, you agree to the collection and use of information in accordance with this Privacy Policy. Unless otherwise defined, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.
Information We Collect
We collect several types of information to provide and improve the FieldCX Service.
1. Personal Data
While using FieldCX, we may ask you to provide certain personally identifiable information (“Personal Data”) that can be used to contact or identify you. This may include, but is not limited to:
- Full name
- Email address
- Phone number
- Business or job site address (including City, State, ZIP/Postal code)
- Company name or department
- Device location (for job tracking and route optimization)
2. Usage Data
We may also collect information about how the Service is accessed and used (“Usage Data”). This may include details such as:
- Device type and unique ID
- IP address
- Mobile operating system
- App version and browser type
- Pages or screens visited
- Time and date of visits, duration, and diagnostic data
3. Location Data
FieldCX may use your location data to help assign, track, and optimize field jobs and technician routes.
You can enable or disable location access through your device settings at any time. However, disabling location access may affect certain features such as live technician tracking or route optimization.
Tracking & Cookies
We use cookies and similar tracking technologies (such as beacons or scripts) to improve user experience and analyze app performance.
Examples include:
- Session Cookies – to keep you logged in during use.
- Preference Cookies – to remember your settings and preferences.
- Security Cookies – to enhance system security and prevent unauthorized access.
You can configure your browser or device to refuse cookies, but certain portions of the Service may not function properly if you do so.
Use of Data
LogsNX LLC uses collected data for the following purposes:
- To provide and maintain the FieldCX Service
- To notify you about updates or changes
- To enable job scheduling, technician tracking, and other interactive features
- To provide customer support and resolve issues
- To improve app performance and user experience
- To analyze usage trends and improve operational efficiency
- To monitor for and prevent technical problems or security threats
Transfer of Data
Your information, including Personal Data, may be transferred to and maintained on servers located outside your region or country.
If you are located outside the United Arab Emirates (UAE) and choose to use our Service, please note that your data will be processed in the UAE.
By submitting your information, you consent to this transfer and processing in accordance with this Privacy Policy.
LogsNX LLC will ensure your data is handled securely and that no transfer occurs to a jurisdiction without adequate data protection standards.
Disclosure of Data
Legal Requirements
LogsNX LLC may disclose your Personal Data in good faith when such action is necessary to:
- Comply with a legal obligation
- Protect or defend the rights or property of LogsNX LLC
- Investigate possible wrongdoing related to the Service
- Protect the personal safety of users or the public
- Protect against legal liability
Security of Data
We value your trust in providing your Personal Data, and we strive to use commercially acceptable means to protect it. However, please remember that no system of transmission or storage is completely secure, and we cannot guarantee absolute security.
Service Providers
We may employ third-party service providers to facilitate FieldCX, perform app analytics, or assist with technical support.
These third parties have access to your data only to perform their tasks on our behalf and are contractually obligated not to disclose or use it for any other purpose.
Links to Other Sites
FieldCX may contain links to third-party websites or services that are not operated by LogsNX LLC.
We strongly advise you to review the privacy policy of every site you visit. We assume no responsibility for the content or practices of any third-party site or service.
Children’s Privacy
FieldCX is not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors. If you believe that a child has provided us personal information, please contact us immediately, and we will remove it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Updates will be posted on this page, and the “Effective Date” will be revised accordingly.
Where appropriate, you may also receive a notification through the app or email before changes become effective.
You are encouraged to review this Privacy Policy periodically for any modifications.
Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us:
LogsNX LLC
📧 Email: info@logsnx.com
🌐 Website: www.logsnx.com