Privacy policy

1. Who LogsNX is and what this covers

LogsNX LLC ("LogsNX", "we", "us") operates the website logsnx.com and provides the LogsNX ERP, FieldCX and AI Assistant services (the "Services"). This policy covers personal information we collect from visitors to the website and from customers who evaluate or subscribe to the Services. It does not cover data our customers process inside their own LogsNX environments; for that data we act as a processor on the customer's instructions under the subscription agreement.

2. Information LogsNX collects

• Information you give us: name, work email, company, phone number, company size and anything you write in a contact or demo request form.
• Account information: login details, roles and settings when you use a LogsNX site we host for you.
• Usage information: pages visited, referring site, browser type, approximate location from your IP address and the time of your visit. We collect this with first-party server logs and, where enabled, a privacy-respecting analytics tool.
• Cookies: strictly necessary cookies for sessions and security. We do not set advertising cookies or sell data to ad networks.

3. How LogsNX uses it

• To reply to your enquiry, schedule a demo and prepare a quote.
• To provide, secure, support and improve the Services.
• To send service notices and, if you ask for them, product updates. You can opt out of updates at any time.
• To comply with law and enforce our terms.

We do not sell personal information and we do not share it for cross-context behavioral advertising.

4. Who LogsNX shares it with

Service providers who help us run the website and the Services (hosting, email delivery, analytics, support tooling) under contracts that limit their use of the data to our instructions; professional advisers; and authorities where the law requires. If LogsNX is involved in a merger or acquisition, personal information may transfer to the successor under this policy.

5. Where data is stored

Website enquiries are stored in our CRM, hosted by LogsNX. LogsNX LLC operates from Austin, Texas and Sharjah, UAE. Customer environments are hosted in the region chosen at sign-up, including US data centers, or on the customer's own infrastructure for self-hosted plans. Where data moves between countries we rely on contractual safeguards.

6. Retention

Enquiry data is kept for as long as needed to respond and, if no relationship follows, deleted or anonymised within 24 months. Customer data is kept for the term of the subscription and deleted or returned within 90 days of termination, unless the law requires longer.

7. Security

Encryption in transit and at rest, role-based access, two-factor authentication, daily backups and an audit trail on every document. No system is perfectly secure; if we learn of a breach affecting your data we will notify you as the law requires.

8. Your rights, including California residents

Depending on where you live you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict certain processing, and to withdraw consent. California residents have the rights set out in the CCPA/CPRA, including the right to know, delete, correct, and to opt out of sale or sharing. We do not sell or share personal information as those terms are defined in the CPRA, so no opt-out is required; you may still submit a request and we will confirm. We will not discriminate against you for exercising any right.

To make a request, use the contact form and state "privacy request". We verify requests by replying to the email address on file. You may authorise an agent to act for you; we will ask for proof of authorisation.

9. Children

The website and Services are for businesses and are not directed to anyone under 16. We do not knowingly collect information from children.

10. Changes and contact

We will post any material change here with a new date. Questions go to info@logsnx.com, or by post to LogsNX LLC, Austin, Texas 78731, United States, or LogsNX LLC, Sharjah, United Arab Emirates.